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Innovating the retail
experience for iconic brands
Macy’s Tech

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Welcome Block

Welcome

America’s Leading Retail Experience

At Macy’s, Inc. (NYSE: M), we are a trusted source for quality brands at great values from off-price to luxury. Across our iconic nameplates, including Macy’s, Bloomingdale’s and Bluemercury, we help our customers express their unique style and celebrate special moments, big and small.

Our purpose is to create a brighter future with bold representation – so we can realize the full potential of every one of us.

Macy's building Bloomingdales building Bluemercury building

About Block

About Macy's Tech

We are innovating the retail experience for iconic brands

We operate one of retail’s largest e-commerce businesses integrated with a nationwide footprint to deliver the most convenient and seamless shopping experience.

We are in a digital transformation

Our business strategy is focused on becoming a digitally led omnichannel retailer. Nearly 90% of current business initiatives are technology dependent.

Macy’s Tech colleagues are fueling this transformation by:

  • Modernizing our tech stack with next generation platforms
  • Implementing emerging and cutting-edge technologies, i.e. AI/Machine Learning
  • Integrating DevSecOps into all processes and tools
  • Using agile product and machine learning methodologies

We are doing big things

  • Top eCommerce retailer with full-year digital sales growth of 39%*
  • More than $8 billion in sales in FY2021
  • 8 star-rated app with 6.7 million downloads per year
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Benefits Block

Benefits

Committed to learning and growth

Colleagues at all levels are helping to create the strategies for projects innovating the customer experience. You are empowered to work on meaningful projects that provide growth opportunities, skill mastery and experience across multiple teams.

Strong culture (and it’s our competitive advantage)

Our culture is key to our success and our culture is all about relationships – how we serve and support our customers, our communities and each other.

  • We are flexible, offering a hybrid work environment, flex time, and Summer Hours.
  • We prioritize and support the well-being of our colleagues.
  • We thrive in a dynamic and inclusive environment.

Hear from Macy’s colleagues about Mission Every One – our commitment to bold representation because we believe that more voices create better choices for our people, our communities, and our planet.

 

Additionally, hear from some of our colleagues about their individual career paths at Macy’s on our LinkedIn channel.

Upon Hire Receive:

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Medical

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Fully-Funded Education Program

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Paid Holidays

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Parental Leave

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Macy’s, Inc. Discount Mall

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The Macy’s, Inc. 401(k) Plan

Opportunities Block

Opportunities

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Meet The Team Block

Meet the Leadership Team

Watch Jeff Gennette visit our Johns Creek office and speak with Laura Miller, our Chief Information Officer. Together, they discuss how our Technology team is powering our Macy’s, Inc. strategy.
 
Bob Sheppherd Spotlight image

Bob Shepperd

Sr. Dir, Stores Engineering

The unknown is exciting. If you can’t do it otherwise, do it afraid
About Bob Stores

Bob currently oversees the stores technology for Macy’s.  In this position, Bob leads the development of applications that serve selling and tasking activities in the store.  In addition, he has responsibility for payments, tokenization, and gift cards. 

Recent initiatives include curbside pickup, tokenization, and consolidation of many tasking applications into a unified mobile experience.  This team is in the process of migrating systems to the cloud to reduce the store server footprint.

Bob has a background in Engineering and has been with Macy’s in varying positions for 23 years with experience in Credit, Call Center and Stores.   Prior to joining Macy’s, he had experience in manufacturing, nuclear power, and health physics.

The two biggest rewards of working at Macy’s are the ability to positively affect the business through technology transformation and the ability to grow people along the way.  As the technology and the business changes, there is a never-ending need to continue to enhance, optimize and grow the business.

Bob enjoys travelling with his wife. He has numerous hobbies including woodworking, automation, reading, family, and learning.

Bob holds a degree in Nuclear and Power Engineering from the University of Cincinnati.

Bob’s team handles all tasking and selling solutions in store.  Tasking includes functions such as receiving, fulfillment, shoe locator, return to vendor, etc.   The many tasking applications are in the process of being consolidated into a cloud native application.  The goal is to have a single mobile device with a single user experience.  The selling applications include POS and mobile POS and many sales funnel apps such as clientelling, loyalty enrollment, price checking, etc.  A major goal for next year is the upgrade of the POS systems.  With new hardware for mobile and for POS, it is an exciting time to take our applications many leaps forward in modernization resulting in a more efficient store workforce.

Technical Skillsets Necessary for majority of team members:

  • Full Stack Java
  • SRE / DevOps
  • Cloud/ GCP

Successful team members exhibit the following behaviors:

  • Strong technical aptitude and a learning mindset
  • Collaborative
  • Passion for improving customer experience
  • Good understanding of modern architecture and development models
  • Enjoy fast-paced environment
Karen Gray Spotlight image

Karen Gray

VP, Merchandising and Corporate Systems

The team with the best players usually does win - this is why you need to invest the majority of your time and energy in developing your people.
About Karen Merchandising Systems and Corporate Systems

Karen brings over 35 years of retail experience from iconic brands like ToysRUs, JCPenney, Walmart, and has been a continuously recognized and respected key leader at Macy’s Tech in various disciplines throughout the company.  For the past 25 years at Macys Tech, Karen has held increasingly important roles including leadership roles in Supply Chain, Pricing and Inventory, IT Operations, Merchant, and Corporate Technology systems.

Utilizing her broad experience in all aspects of large-scale IT conversions, implementations and transformations, Karen is currently leading the modernization efforts of multiple Merchant Legacy systems including pricing, vendor, product, and financial planning, in addition to Accounting and Corporate Finance Modernization.  In addition to maintaining and supporting Payroll, benefits and colleague communications, Karen’s passion is aligning business and IT strategies to create solutions and opportunities to drive change, efficiencies, and continuous improvement.

As pillar in the community, Karen provides her personal time, commitment, and leadership to driving key community engagement events that benefit local schools including a program at Lanier High School that specifically works to engage and enlighten the next generation of IT professionals.  Karen is very compassionate about inclusion of all and co-founded and serves as an Executive Sponsor of our Embrace Employee Resource Group which fosters diversity and inclusion across the wide spectrum of all cultures and colleagues at Macy’s Tech.  Karen also has a passion for helping others as a key member of WIT (Women in Technology). 

Macy’s Tech has given Karen the opportunity to collaborate, work with, learn from, and especially develop others on my team.  It is the development of her team that she is proudest of in terms of the path she has taken, the choices she has made, and the untraveled path that she chose to create in front of her.

Karen holds a BBA from the University of West Georgia.

Karen’s team oversees our Merchandising and Corporate Systems team.  The Merchandising team handles multiple facets of the merchandise lifecycle.  It starts with vendor onboarding, ensuring we are set up to conduct business.  Next it supports the physical product and all attributes a product has, including ID, department and description – all within MDM (Stibo).  Lastly it handles our location level pricing – with 15 million items at 800 stores across the Macys family, this totals 12 billion items that can go through as many as 20,000 price changes daily.  This team creates the software that allows both merchants to use the tool to author the price – but it also creates the software used to then push this pricing detail across all the selling channels.  The Corporate Systems teams oversees the Finance Systems which is comprised of financial planning, accounting and corporate finance modernization and the HR Systems that support payroll, benefits and colleague communications.

Technical Skillsets Necessary for majority of team members:

  • Java full stack engineers
  • SRE engineers
  • Cloud/ GCP engineers
  • STIBO

Successful team members exhibit the following behaviors:

  • Strong technical aptitude and a learning mindset
  • Collaborative
  • Passion for improving customer experience
  • Good understanding of supply chain domain and omni channel business model
  • Enjoy fast-paced environment
Ravi Yeddula Spotlight image

Ravi Yeddula

VP, Digital and Marketing Platforms

Never tell people how to do things. Tell them what to do and they will surprise you with their ingenuity.
About Ravi Digital and Marketing Platforms

Ravi brings over 20 years of retail technology experience and has been at Macy’s since 2019.  Ravi currently oversees digital, mobile app and marketing technology teams for both Macys and Bloomingdales. He serves as a technology partner to the Chief Digital and Customer officer and is responsible for building best in class customer experiences on our digital platforms by leveraging latest cloud technologies and data analytics. His areas of expertise include agile transformation, cloud platforms, machine learning, big data and building strong technology teams.

Most recently, Ravi led Digital Engineering team at The Home Depot and prior to that he worked at Target as a Senior Technical Consultant for Enterprise Architecture team and has been a key member of the team that is transforming our digital business here at Macy’s.

Ravi is extremely passionate about building technology platforms that create big differentiation for our customers and deliver strong business value. Being here at Macys allows Ravi the opportunity to partner with various product teams to build outstanding customer experiences and bring our “digitally led omni channel retailer” vision to life.

Ravi enjoys playing board games, video games and watching movies with his wife and 3 daughters. He is an avid sports fan and follows all major sports (NFL, MLB, Cricket , Olympics etc.). He has recently begun watching Deadwood and it has become one of his favorite TV shows.

Ravi holds a Master’s in computer engineering from University of Toledo and Bachelor of Engineering from Jawaharlal Nehru Technical University in Hyderabad, India.

Ravi’s team’s scope of work on the digital team includes front end experiences & backend platforms for home page through checkout / my account on both web & mobile app as well as search & product recommendations engine.  The scope of work on the marketing technology team include CMS, Loyalty, CDP & Customer journey orchestration platforms.  The technology stack for these areas includes the latest cutting technologies such as Vue.js, React, Google Cloud platform, Kubernetes, Spring, Micronaut, Tensor Flow ML for Search & Product Recommendations, Swift and Kotlin for Mobile and NoSQL databases.

Exciting work lies ahead for 2022.

Technical Skillsets Necessary for majority of team members:

  • Full Stack Java – Spring, Micronaut, Tomcat
  • UI Vue.JS, React, CSS, JavaScript , Node.JS
  • Mobile Platforms - iOS, Android, Swift, Kotlin
  • Cloud – GCP, Kubernetes, Jenkins, NoSQL (Cassandra, Bigtable etc.)
  • Adobe Marketing Stack – AEM Platform
  • Data science / Machine Learning – Tensor Flow, Python, Keras etc.

Successful team members exhibit the following behaviors:

  • Innovative
  • Solution-Oriented
  • Collaborative
  • Team Player
  • Technical Curiosity
Xingchu Liu Spotlight image

Xingchu Liu

SVP, Enterprise Data & Analytics

The path to innovation begins with curiosity.
About Xingchu Enterprise Data and Analytics

Xingchu brings a deep expertise in data analytics, paired with his strong understanding of retail KPIs and consumers.  He and his team are key to modernizing our technology platforms to support and enable business growth and a friction-free customer and colleague experience. Modern retail is built on a balance of art and science, and Xingchu holds that balance and is helping Macy’s stand up a best-in-class data and analytics center of excellence to enable us to move faster, drive innovation and stay competitive.

Prior to joining Macy’s, Inc., Liu was the president of BlackLocus, an innovative subsidiary within The Home Depot, where he led corporate-level strategies for data, analytics, and artificial intelligence (AI). Prior to The Home Depot, Xingchu was responsible for data-driven planning, development, and strategies at TrueCar, Inc. and Zilliant, Inc.

Xingchu holds a PhD in Industrial Engineering from Texas A&M University.

There are a wide array of data focused roles on Xingchu’s team including Data Governance, Data Engineering, BI Reporting, Business Analytics, Data Science, Machine Learning Engineering, and Technical Product Management.

Each team has different set of technical skillsets. Successful team members exhibit the following behaviors:

  • Be entrepreneurial, agile, and results oriented
  • Collaborative and enterprise first
  • Self driven
  • Independent thinking
  • Data first
Michael Manougian Spotlight image

Michael Manougian

VP, Infrastructure & Operations

Indecision will paralyze a team. As leaders, to drive results, we must be both empowering and decisive.
About Michael Infrastructure & Operations

Mike has over 35 years of experience with Macy’s and has been a key leader in various disciplines throughout the company.  Mike currently oversees Infrastructure Services, Operations Support and Field Services.  Infrastructure Services is responsible for the Architecture and Implementation of Technology Infrastructure for Macy's, Inc. including, Cloud Platform Computing, Network, Database Architecture and Support and Middleware. Operations Support focuses on both the technology that drives the underlying infrastructure and the operational stability of highly available, critical environments that include, Data Center Management, Operating Systems and Storage, Change & Incident Management, Help Desk and Enterprise Systems Monitoring. Field Services provides timely, cost effective delivery, service, and support for the full life cycle of technology solutions at all Macy’s, Inc sites, including Audio/Video Collaboration tools.

Mike believes a big part of the culture of Macy’s is to get better every day.  As a leader, Mike believes we need to provide every colleague with that opportunity.

Prior to Macy’s Mike was Director of Operations and Software Engineering at May Company and held roles as Software Engineer and Operations Manager at Ceridian.

Mike is an avid college football fan.

Mike holds a BA, Business degree from Webster University.

Mike’s team overseas all of Macy’s Technology Infrastructure and Operations. This includes Data Center Operations, Cloud Computing, Network, Storage, Database Administration, Middleware, End user device Management, Change and Incident Management and Help Desk. While ongoing Stability and Security is Priority 1, this team has a culture of automate everything, self-service, cost efficiency and continuous improvement.

Technical Skillsets Necessary for majority of team members:

  • Cloud Platform Engineering (Terraform Cloud, GKE, API Mgmt)
  • DevSecOps (CI/CD – GIT, Jenkins, Automated Testing)
  • Networking & Security (SDN, VPC, IAM)
  • Database (Oracle, Spanner, Cloud SQL) & Middleware (Apigee, Tibco, DataPower)
  • Datacenter Operations – OS (Linux, Windows), Storage, Backups

Successful team members exhibit the following behaviors:

  • Solution-Oriented
  • Determined
  • Collaborative
  • Get energized by challenges & problem-solving
  • Innovative

Location Block

Location

We are committed to Atlanta

In 1985, Macy’s Technology opened its doors in the suburbs of Atlanta. In 2020, we further solidified the Atlanta metro area as our technology hub by shifting our San Francisco positions to Atlanta.

  • Our technology business and leaders – including our CIO – are located in Atlanta
  • We have more than 1,000 Macy’s Tech colleagues
  • Our average tenure is 7 years

Our Location

Macy’s Technology,
5985 State Bridge Rd,
Duluth,
GA 30097,
United States

Up To Block

See what we've been up to lately

Our Macy’s Tech LinkedIn site houses videos, real colleague stories and event. Find out more

Our human capital report tells the Macy’s, Inc. story and features an in-depth look at our benefits Learn more  

Macy’s gives is our commitment to enriching community by giving back, sharing joy and being there in times of need. Every month, we support a charity organizations that has local & national impacts on our communities Read more